Our Approach
Retail is won and lost in the day-to-day. Whether it's a single workshop or a multi-month engagement, our work follows the same path. The depth changes. The discipline doesn't.
Designing corporate initiatives stores can execute
Every department sends work to stores, and at the store level those priorities pile up. Our services help corporate teams see what their decisions become once they reach stores and build the discipline to align every department around what stores need to win.
Consulting and Advisory
Consulting and advisory is our most hands-on way to work together. We diagnose the polite war inside your organization, identify where corporate work is creating friction for stores, and build a more disciplined way to align departments around what stores need to win. It supports executives, HR, employee experience, operations, internal communications, L&D, sustainability, and any team whose priorities have to land in stores.
Corporate Programs
Corporate programs bring Love Your Stores inside your organization. Leadership, HR, operations, and cross-functional teams apply the discipline to real initiatives, policies, communication plans, store visits, engagement results, and performance goals, and build habits that make corporate work easier for stores to execute.
Workshops
Workshops give corporate teams a working session they can apply right away. Topics include the polite war and the polite war tax, the Store-Winning Filter, improving store visits, launching initiatives with store reality in mind, and making engagement efforts touch the day-to-day.
Speaking
Bekki brings Love Your Stores to retail conferences, HR and employee experience events, operations summits, store leadership gatherings, internal leadership meetings, and company off-sites. Every talk gives leaders one clear directive and a practical way to ask what should change on Monday.
01
Start With What's Already Happening
Before we recommend anything, we look at what's already reaching stores, from the programs and policies to the communications and timelines, and at what that work is producing. We always assume good intent. The goal is to find the friction in the system, not someone to blame.
02
Listen to the People Expected to Execute
We listen to store managers, frontline teams and the corporate teams who support them. Your plans tell us what you're building. Stores tell us how it's landing, where it already works, and where the experience falls short of what you intended.
03
Build for Store Reality
We shape the strategy, program or message around store labour, manager capacity, timing and the rhythm of a real shift, so it works within the day, not on top of it.
04
Give Every Team a Clear Path
Every team leaves with a practical plan: what to stop, start or strengthen, in what order, and who owns each change.
05
Help Make It Stick
Plans are where good work most often stalls. When you want support beyond strategy, we stay in to help move the highest-priority changes from roadmap to reality. Your teams are the experts. We're their support.
As the partner bringing our organization's employee experience brand work to life through pictures and words, there was no question who I would collaborate with when it came to establishing the mental wellbeing brand and narrative. My interactions with Bekki and her team were easy, energizing and excellence-focused. Thank you for your patience, creativity and diligence. Together, we created something special.
Shana N.
Manager, CoE Integrated Health Management, Mental Health Program
I see this collaboration as an extension of our team that knows our business, and is able to challenge certain things – always with respect and for the benefit of the team. We can sometimes be biased in some of our interventions and having an external person who questions us, allows us to see certain things differently; which is a good thing.
Isabelle H.
Manager, Talent Development, Empire | Sobeys Inc.
I worked with Bekki in creating some graphically designed documents for a major company initiative. I was extremely impressed by the quality of the work she provided, her professionalism, attention to detail and excellent service. She made recommendations that were valuable in realizing the vision of the document and always responded in detail and promptly. I would very much recommend her for other individuals who are looking for similar services.
Michael E.
Human Resources Director, Sobeys Inc.
It's been such a pleasure working with Bekki and the CATO team. They're always so creative, flexible, collaborative and dependable. Thank you for finishing the project well ahead of schedule. This achievement not only highlights your commitment to excellent work but also strengthens our professional partnership. I look forward to more successful projects in the future.
Heidi I.
Sustainability Manager, Sobeys Inc.
How does this help our stores win?
Bring us the initiative, policy, or engagement result you're working on, and we'll help you answer that question before it reaches stores.
